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Jacksonville Water Customer Service Line Material Survey

By completing this survey, you avoid having to meet with a Jacksonville Water or EPA representative at your home. This survey should take less than 5 minutes. We appreciate your time.

The US Environmental Protection Agency (EPA) requires all public water supply systems to identify the material of each customer’s service line and their home’s internal plumbing. The service line is the customer-owned line carrying water from the meter pit into the customer’s home. Our water district would like your help by taking a short survey to help us compile a database of the materials used in our customers’ service lines and house plumbing. 

Please use the QR code below or visit this link to complete the short survey. This 5-minute survey will help you identify your home’s service line.

CLICK HERE if you wish to download our brochure that explains the inventory process in more detail.

Note that a survey will need to be completed for each service location.

Jacksonville Council Meetings

Village Council meets on the LAST Thursday of every month at 6:30PM.

If you wish to address Council, please email your topic of discussion no later than Tuesday before the meeting to: Any information you wish to distribute at the Council meeting must be included for review in your email.

Jacksonville Water Information

The Jacksonville Water Office is open to the public. Our office hours are Tuesday through Friday, 9:00A to 3:00P.  Our office is CLOSED Mondays and Federal holidays. We offer MANY options for our customers to pay:
  • You may pay with cash, check or money order in person at our office located at 34 S. Sixth Street, Jacksonville, Ohio.
  • Water payments may be mailed to PO Box 99, Jacksonville, Ohio 45740.
  • Water payments are accepted at First National Bank in Glouster. You MUST bring your water stub to pay at First National Bank.
  • A drive-up drop box is available at 34 S. Sixth Street for water payments, hall rent payments, Water Agreements and any other correspondence. We do not recommend and are not responsible for cash payments placed in the drop box. Items placed in the drop box will be processed at 8:00AM on the following business day. If you are paying on a delinquent account or are scheduled for shut-off, we recommend bringing your payment into the office for immediate processing. PLEASE DO NOT place payments for TTWWTD (sewer service) in our drop box. TTWWTD is an entity separate from the Village of Jacksonville that has its own office and office hours.
  • The Jacksonville Water Department is excited to offer an online customer portal. The customer portal allows water customers to easily manage their utility accounts, monitor usage, view a 12 month history of your account, track and view payments and bills, receive convenient reminders when your bill is due and enroll in Autopay or Text to Pay. There is a nominal fee to submit payment using the online portal. All other portal features are free!Customers wishing to have the convenience of paying and viewing bills online will need to create an account on the secure online portal by clicking the button below:
  • Jacksonville Water also offers a pay by phone option. Simply call (888) 524-2367 and follow the prompts. This service is available for a nominal fee.
Please do NOT place TTWWTD payments in the Jacksonville Water drop box! The Jacksonville Water Office DOES NOT bill or accept payments for sanitary sewer service. For sanitary sewer questions, please call Trimble Township Waste Water Treatment District (TTWWTD) at 740-767-4334. The Village of Jacksonville is always looking for ways to improve and give our customers the most reliable and affordable water service possible. We hope that you enjoy these new conveniences. Please do not hesitate to contact us at (740) 767-2400, option 1 with any questions or concerns.

Public Records Requests

To submit a Public Records Request to the Village of Jacksonville, please download and complete the form below.

Completed requests can be submitted using the following methods:

Email to:
Mail to: Village of Jacksonville, PO Box 185, Jacksonville, OH 45740
In person or in our drop box at: 34 S. Sixth Street, Jacksonville, OH 45740 (Tues-Fri, 9A-3P)

Public Records Request Form

Village Hall Rental Fees and Rules

Our hall is available for private events! Please download and carefully review the attached Hall Rental Agreement for all rules and fees pertaining to hall rentals. Please note that you should call our office at (740) 767-2400, option 1 to confirm the date you are requesting is available. Reservations are accepted on a first-come, first-served basis and are considered reserved only when the Rental Agreement and fees are both received by our office.

Hall Rental Agreement