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Jacksonville Water Customer Service Line Material Survey

By completing this survey, you avoid having to meet with a Jacksonville Water or EPA representative at your home. This survey should take less than 5 minutes. We appreciate your time.

The US Environmental Protection Agency (EPA) requires all public water supply systems to identify the material of each customer’s service line and their home’s internal plumbing. The service line is the customer-owned line carrying water from the meter pit into the customer’s home. Our water district would like your help by taking a short survey to help us compile a database of the materials used in our customers’ service lines and house plumbing. 

Please use the QR code below or visit this link to complete the short survey. This 5-minute survey will help you identify your home’s service line.

CLICK HERE if you wish to download our brochure that explains the inventory process in more detail.

Note that a survey will need to be completed for each service location.